Privacy Policy

Last Updated: July 17, 2026

Welcome to SunDown. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing and shipping address
Account or profile information
Information submitted through contact forms or service requests

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referral source
Website usage and interaction data

2. How We Use Your Information

We may use the information we collect to:

Provide and manage our products and services
Process orders, bookings, or service requests
Respond to inquiries and customer support requests
Send important service-related communications
Improve our website, products, and services
Personalize your experience
Analyze website traffic and user behavior
Prevent fraud, misuse, and security threats
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted or with your consent

3. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve website functionality, understand how visitors use our website, remember preferences, and measure the effectiveness of our marketing campaigns.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with trusted third parties where necessary to operate our business and provide our services, including:

Payment processing providers
Shipping and logistics partners
Cloud hosting and technology service providers
Analytics and marketing service providers
Customer support providers
Professional advisors, where necessary
Government or regulatory authorities when required by law

Third-party service providers are permitted to process information only for legitimate business purposes and subject to applicable data protection requirements.

5. Payment Information

If you make a payment through our website, your payment information may be processed securely by a third-party payment gateway. We may not directly store complete credit card, debit card, or other sensitive payment credentials on our servers.

6. Data Security

We implement reasonable administrative, technical, and organizational security measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information, where applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise questions or concerns regarding the use of your personal information

To exercise any applicable privacy rights, please contact us using the details provided below.

10. Children's Privacy

Our services are not knowingly intended to collect personal information from children without appropriate parental or guardian consent where such consent is required by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

11. Marketing Communications

If you have opted to receive promotional emails, SMS messages, or other marketing communications, you may unsubscribe or opt out at any time using the instructions provided in the communication or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

SunDown
HPS, Plot No. 79, Dostpur Mangrauli Khadar, Sector 135,
Noida, Uttar Pradesh 201304
Email: info@sundown.co.in
Phone: +91-89204-77747